3. You Miss a Module or Term Session

If you provide prior notice, it may be possible for you to attend a different session. The change in schedule depends on availability.

However, if you are unable to attend a catch-up session, then you will not receive a refund or credit note.

4. If you Withdraw from a Module or a Term Booking

You may transfer your remaining sessions to another person.  (Consider offering someone else a discount to purchase your remaining classes from you). However, your booking can only be transferred to someone who has never attended a session at Studio Yellow.

It also requires you to provide prior notice to Studio Yellow, with the details of your replacement. If you cannot find a replacement for your booking, all remaining sessions will be forfeited. Again, you will not receive a refund or credit note.

5. Missing two or more consecutive Modules or Term Sessions without prior notice 

Your booking for the remainder of the module or term will be forfeited. Again, you will not receive a refund or credit note.

6. Failure to Attend your One-off Workshop Session

If you do not attend a one-off workshop and you provide no prior notice, your booking is forfeited.  Therefore, you will not receive a refund or credit note.

7. The Unexpected—Cancellation by Studio Yellow

We may cancel or reschedule a session due to low enrolment, illness of the trainer, or other unplanned reasons. If this occurs, you will receive a full refund because it was not your fault. Alternatively, you will have the option to join a different session.

8. Support Workers (if applicable)

Your support worker must purchase a discounted booking to stay in the studio. Refunds for your support worker will follow the same policy as regular bookings.

We encourage you to contact us if you have any special circumstances that need to be considered. We will do our best to assist, however we make no guarantees.